In the wake of the holiday season, as the folks out there enjoy their brand new Mac products, one question I am frequently asked is, “can I upgrade or add more memory?”.

Let’s take a look at the MacBook Pro. The short answer is no. If you have already purchased a MacBook Pro, (Mid-2012 Retina and beyond) you will be unable to alter the memory or RAM configuration post-purchase. However, with that said there are some current-gen models that do allow pre-purchase RAM configuration. These models include the 13” MacBook Pro (Non-Touch Bar) and the 13” MacBook Pro (w/ Touch Bar), both upgradeable to 16GB of RAM pre-purchase. But, in this circumstance, it should be noted that the current-gen 15” MacBook Pro’s come stock with 16GB RAM, no more and no less!

In the case of upgrading an older generation model MacBook Pro, the Mid-2012 non-Retina models are the only Apple-supported MacBook Pro that offer an end-user RAM upgrade option up to 16GB.

Lets shift focus over to the iMac. Virtually all across the board, the 27” iMac can be upgraded to a higher RAM configuration pre & post-purchase. The 21.5” iMac is a different story, however. Unfortunately, these models that are still supported by Apple are not end-user RAM configurable. These, along with the lineup of Macbook Pro’s, Macbooks, and MacBook Air’s have onboard RAM, meaning the RAM is built directly onto the Logic Board, making it impossible for end-user upgrades.

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So your Mac is acting wonky and you have tried rebooting. And you’ve even tried reseting the PRAM (Note: Before resetting PRAM or the SMC, back up your whole system on an external drive with Time Machine Backup App. To do this, first turn off your Mac. Next turn on your Mac and hold down the Command+Option+P+R keys, at the same time.)

You’ve seemingly done it all, but your Mac is still acting wonky! Now what? In some cases, resetting the System Management Controller (SMC) can be a resolution. This is sometimes the last simple option to restore basic level system functions to your Mac, particularly for power and hardware related issues.

Process of elimination it is a form of diagnostics. If a PRAM or SMC reset doesn’t fix your issues, you might want to see a ACMT (Apple Certified Macintosh Technician) because your Mac could have a hardware failure.

So what does the SMC do? The SMC controls most power functions on newer-model Macs. Resetting the SMC can resolve some computer issues such as no start up, no display video, sleep issues, fan issues, battery and so on. Resetting the SMC is not a cure-all, but it’s a good last-resort before bringing your machine in for service.

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Greetings Tech Tails readers!

Looks like Mother Nature cannot seem to make up her mind here in beautiful Vermont. This weekend I took a stroll to our co-op in Burlington bundled up in the heavy winter layers to brave the frigid temperatures, and this morning I walked to my car in a flannel and a light jacket and felt the warmth of that looming spring sun on my face. It’s been a chilly one this year, but spring is right around the corner and it will certainly be fun getting in some turns on the mountain in a t-shirt. Soon!

And speaking of that winter chill, I had the unfortunate experience of leaving my (new!) iPhone 6s Plus in my vehicle on one of the colder evenings last week for longer than I’d like to admit. Once I remembered and rescued it from its icy prison, I recalled the words of our friend and technician here at Small Dog Electronics, Nate Persing, who once said in a previous issue of Tech Tails regarding cold temperatures and devices, “Let the device sit for at least 30 minutes before powering back on.” After waiting thirty minutes to ensure the device was properly adjusted to the room temperature, I held my breath, held that power button, and voila! That Apple logo boot screen was a welcomed sight to behold.

Just a few more months until that idyllic Vermont summer weather here in Waitsfield. Countdown those days!

We have some good articles for you this week, and just to remind you readers out there, we technicians are always happy to answer any questions and accept any feedback you might have about these Tech Tails articles. Don’t hesitate to reach out.

As always, thanks for reading. Stay groovy!

Connor McGinnis
connormcginnis@smalldog.com

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Hi folks, its Moses, here again, to dish out my signature opinions about technology and it’s many roles in our lives, specifically focusing on how we can minimize our clutter and confusion without sacrificing uptime/redundancy and convenience. To keep things relatable, I’m focusing on the multiple mobile devices and accessories in each of our possession, in addition to often redundant hardware. I could discuss dedicated servers and nodes and routers that help connect all the individual devices we’re relying on for so many things day to day as well, BUT let’s keep it to one part of the picture for the moment. Similarly, when Home Automation comes into the conversation, we will begin to conceptualize every utility in our home as a connectable configurable and highly efficient part of our ecosystem of hardware and software. It’s a revolutionary way to look at networks and automation; the concept of Sync has been elevated to the next level (at least that’s the idea). So I’ll try to keep this simple and point out that most reading this likely have at least one cell phone, a laptop, desktop, tablet, external hard drive, TV, game console and/or external battery pack along with cables, adapters, chargers, headphones, speakers, microphone, controllers and many other input devices like keyboards and mice. That is such a small list but already seems overwhelming! Add onto that the list of antiquated technology that is all around us. 

Now I will admit, I have not heard every single experience of this phenomena, but over the years I have seen that people have far too much technology they don’t need (for instance, old CD and DVD players, radios, CRT monitors, PC desktops from 10 years ago, tons of cables that have incompatible connections, etc.) and far too little of the technology that could really help them evolve their daily routines and focus on what’s important with support for today’s demanding expectations/standards. The products we choose to support offer the level of artistic design that makes many mundane or repetitive tasks lose some of their monotony and discomfort while opening doors to creative expression and exploration in ways we never thought possible or at least accessible for end users.

One of Apple’s missions, and one of ours too, is to help you reach your personal and professional goals, whether you’re playing, creating, exploring or recording with tools that are as intuitive as possible and designed with user-friendly features, assisting you in expressing yourself and immersing yourself in art and information through an internet of things (as we love to call it). Part of that mission involves users getting curious, joining the conversation and redefining the way they are looking to use their technology to develop the perfect ecosystem for their unique needs. Small Dog is here to open the door for you, we’re by your side the whole way, but you are the explorer and the world of possibility can be as vast as your imagination. Come by sometime and see how things have changed; it’s absolutely wild that we’ve got inductive charging for computers you wear on your wrist, people are now seriously considering using an iPad Pro instead of a MacBook, and the new iMac Pro that could be the only computer you’d ever need for almost any project. We have solar powered battery packs for hiking around trails with your phone at full charge, there are speakers that float on water, headphones that wirelessly auto pair like magic, we even have flower pots that water your plants for you on a perfectly optimized schedule and report soil health! And, add to this list, locks that can be controlled remotely, linked to security cameras, all wireless and app-based. Its quite the world we’re living in. 

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Hello everyone!

Last week, my introduction was focused on backing up your SD card data during a photo shoot, or immediately afterwards. I was excited to see the response from our readers, and I hear that a lot of you are practicing this same back up method yourself. As always, we love to hear from our customers, especially if you have questions, but always welcome general feedback. It helps us come up with our next article topics.

On that note, I am going to move forward with the photography theme and talk a bit about frame rates. Very exciting stuff, you might want to get some popcorn and put on your 3D glasses, this is going to be a thrill! 😉

While frame rates only apply to videography, I think it is important these days that photographers educate themselves on video settings, considering their DSLR is most likely capable of shooting amazing footage. The 5D series has become a staple in the independent filmmaking community. With the right lens, settings, and color correction, your DSLR is capable of achieving that professional, filmic look.

One key element to pay close attention to is your frame rate. The movie standard is 24 frames per second, and I strongly recommend exploring the difference between 24, 30, and 60 frames per second. This is often abbreviated to FPS, and settings for this can be found in your DSLR menu, similar to how you’d select your still image format. If you watch frame rate comparisons on YouTube, you’ll see that 30FPS offers a bit smoother action, and you can imagine where that would be more useful. At 60FPS, you’re creating enough frames to allow for half speed playback, given fluid motion at 30FPS, with the effect of slow motion. This is a handy effect for action and sports, and is also available on your iPhone. On the newer iPhone models, you can shoot in 240FPS, which gives you insanely slow motion. I found the 8 Plus allows you to adjust your regular video settings, allowing you to record at 24FPS in 4k. This would be extremely useful for collecting footage that would be later used in a film, giving a natural match to the rest of the footage. Give it a shot (pun intended) and let us know what you think! Enjoy today’s articles, and have a nice week!

Patrick McCormack
patrickm@smalldog.com

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