In the service department we have what is called the Magic Touch. This means one having the experience of fixing an issue in a very short period of time without much effort. This can come in the form of using a quick trick we know or simply pressing the power button and seeing that everything […]

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Unlike the band (depending on who you ask, I suppose) to get ‘phished’ is not as groovy, wavy, or as psychedelic as their malicious digital counterpart. We’ve all no doubt heard of the blowback and headaches that notorious phishing scams can cause, but how can you stay alert and protected when you cross paths with […]

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Hello and (woof, woof) from little Rutland, Vermont, the most recent addition to the Small Dog Family. Our Rutland store opened in May of 2013 and is fast becoming the premier destination for Sales and Service of just about everything Apple here in Rutland County. With a population of just over 16,000 Rutland would be […]

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With all the hoopla about the recent release of the Apple Watch, its been easy to overlook the release of the completely redesigned notebook from Apple, the MacBook! Incredibly thin, super light and environmentally friendly, the new MacBook is at the same time pleasing to look at and a marvel in design and engineering. Display […]

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Electrostatic Discharge (ESD) is the sudden flow of electricity between to charged objects(i.e. your hand and that new RAM chip you just bought). Most electronic devices can be damage by ESD.

Try to think back when you would run around in your socks as a kid and the second you touch the door knob…ZAP!!! The same thing happens with electronics except that the door knob is a a cheap piece of metal compared to a complicated, expensive RAM chip. Think of it as tiny lighting that travels through the electronic component looking for the shortest path to ground. Ecmweb did a study on this and found in a recent investigation that “the human body and its clothing is capable of storing between 500V and 2,500V during the normal workday. This is far above the level that damages circuits yet below the human perception threshold”. This means you could shock and destroy your Macbook without knowing anything occurred. That is why ESD safety precautions like grounded anti-static mats and ESD wrist straps are used when working on computers or other sensitive electronics. For more info visit “http://www.nfpa.org/”:http://www.nfpa.org/codes-and-standards/document-information-pages?mode=code&code=77

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