Times They Are a Changin'

There have been some big changes in Small Dog’s Tech department. Recently, two highly experienced members of the technical department, Jason L. and Liam, have moved on to hopefully greener pastures. They will be missed greatly especially for their technical expertise.

These changes have forced members like myself who are considered more ‘junior’ techs to step up and help fill the void. We need to make big decisions and can no longer lean on the expertise they provided but must now rely on each other to combine our knowledge in order to tackle everything that comes our way.

On a brighter note, there are new faces coming into the Tech department. We gained a new employee for the Rutland location who is currently training with us up here in Burlington. He comes straight from Apple with all the repair experience necessary; he is just brushing up on our systems and I guess, style. We will also have a new face in the Waitsfield location next week.

We are currently keeping up with the workload even being a tech short, however; some of us are pulling extra hours or not taking one of our days off in order to keep up with all repairs. I thank everyone for working extra hard to help the company in this time of staff changes.

As you’ve probably read, Barry, a tech in our Manchester location, has taken over the Tech Tails routine for us and is very polite when asking us for articles; I imagine that will change the more and more he publishes the newsletter. Everyone wish him luck — I’m sure he will do quite well. Until next time, folks!